01. Introduction

Waterberg Development Initiative NPC (“WDI”, “we”, “us”, or “our”) is committed to protecting the privacy of our users and ensuring that personal information is collected, stored, and processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with the events.waterbergtourism.com website.

02. Personal Information We Collect

We collect personal information directly from users when they:

• Submit an event listing
• Claim or upgrade an event profile
• Subscribe to our newsletter or mailing list
• Contact us through our online forms
• Use our ambassador or portal login systems

The information we may collect includes:

• Name and Surname
• Email Address
• Phone Number (including WhatsApp number)
• Organisation or Business Name
• Event Details (dates, descriptions, etc.)
• Consent preferences (e.g., WhatsApp opt-in)

03. Purpose of Collection

We collect and process your personal information to:

• Display and promote events in the Waterberg region
• Communicate important updates, marketing, or opportunities
• Improve user experience and engagement on the platform
• Send newsletters, announcements, and feedback requests
• Track and manage event submissions and upgrades
• Fulfill legal obligations and protect our platform from abuse

04. Consent

By using our website and submitting any personal information, you provide voluntary and informed consent for the collection and use of your data for the stated purposes.

You may withdraw your consent at any time by contacting us at: 📧 info@waterbergtourism.com

05. Data Sharing

We will never sell or share your personal data with third parties for marketing purposes.

However, limited access to your data may be granted to:

• Waterberg Tourism Ambassadors and Hub Principals for follow-up purposes
• Zoho (our secure CRM and form software provider)
• Third-party service providers (e.g., newsletter platforms) bound by confidentiality and data protection agreements

06. Security of Your Information

We implement appropriate technical and organisational measures to ensure the confidentiality, integrity, and availability of your personal data. This includes secure servers, role-based access, encryption, and regular platform audits.

07. Your Rights Under POPIA

You have the right to:

• Access and request a copy of your personal information
• Request correction or deletion of inaccurate information
• Withdraw consent to processing
• Lodge a complaint with the Information Regulator of South Africa

08. Data Retention

Personal information will only be retained for as long as it is necessary for the purposes for which it was collected, or as required by law.

09. Cookies and Website Analytics

This website uses limited cookies and analytics tools to track user behavior and improve performance. No personally identifiable information is collected without consent.

10. Contact Us

If you have any questions or concerns about our privacy practices, please contact:
📧 info@waterbergtourism.com
📍 Waterberg Development Initiative NPC